Privacy Policy

Our contact details

Legal Name.
Knarred Limited

Company Number.
16323685

Address
Gascoyne House Moseleys Farm Business Centre
Fornham All Saints
Bury St Edmunds
Suffolk
United Kingdom
IP28 6JY

Email address
[email protected]

What information we collect, use, and why

Data collected	Why we collect this information
Basic information such as: Full legal name Business name	To comply with our legal obligations.
Basic information such as: Preferred name Preferred pronouns	To greet you and address you properly!
Contact information such as: Email address Phone number	To send you important updates, invoices, support and service-related communications.
Payment details such as: Debit or credit card details: Last 4 digits of the card number Expiry date Card brand (e.g. Visa, Mastercard) Card type (e.g. Credit or Debit) Issuer Bank account details for direct debits: Name(s) on the account Account number Sort code Billing name, email, phone, and address	Used to securely process your payments and help you recognise the payment method we have saved on file.
Information about your projects and services, like: Project briefs, documents, or requirements you give us Tools or platforms your business uses that we may need to integrate with (like CRMs, cloud providers, or payment systems) What you’ve asked us to build Progress notes or updates related to your project Details about how you use our services	To understand your needs, design and deliver the right solution, integrate with your existing systems, and support the services we provide to you
Content you add to a WordPress site, managed by us, such as: Posts, pages, images, and other media Themes, plugins, or must-use plugins	To host and maintain your website, make sure it runs correctly, help you troubleshoot issues, and deliver the features you expect from the service
Data about your customers or users (“Customer Data”) such as: Names and contact details Addresses and payment details User account information: Unique identifiers Usernames Hashed passwords Order history Usage data IP addresses and device information	When we build and manage websites or cloud solutions for you, we may collect, process, or store personal data belonging to your customers or users.

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

Who we share information with

Data processor	Data shared	Purpose for processing
Google LLC	Basic information Contact information Customer Data	Email, file storage, collaboration tools, and services to help protect and measure interactions on our website. Cloud service provider
Stripe, Inc.	Basic information Contact information Payment details	Payment processing and billing management
Ingram Micro (UK) Limited	Limited basic information: Business name First name Last name
Amazon Web Services, Inc.	Customer Data	Cloud service provider
GitHub, Inc.	Limited Customer Data: Unique identifiers	Bug tracking
Atlassian, Inc.		Project management

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: www.ico.org.uk/make-a-complaint